Arrival process: latest information

Below you can find everything you need to know about arriving for your holiday in five simple steps! 

1. Find where you're going 

Before you start your journey, use the My Haven app or log in to haven.com/experience to view and save your personalised map to navigate to your holiday home on park.

2. Plan when to arrive 

Seven days before your break you will be given a set check-in slot for you to arrive on park - this is for accessing your accommodation. You can arrive up to 2 hours before your designated arrival time, but no earlier than 11am. If you have used our Choose Your Check-in time scheme, the check in time you have selected is the time you can access your accommodation but you can still choose to arrive up to 2 hours before this time to access the park. For more information on Choose Your Check-in, click here.

If you have a 12pm-1pm designated check-in, you'll only be able to arrive 1 hour before your arrival time.

If you arrive early, you'll have access to use the restaurants, arcades, shops and have free roam of outdoor spaces on the parks. 

Please note: your accommodation can only be accessed at your designated arrival time. If you've booked a Haven break, you can pick up your Play Passes from inside your accommodation at your designated arrival time.

3. Check in on the gate

Stay in your vehicle when you get to the park entrance and show the Haven team member your arrival pass on your phone (or a screenshot) through the window.

4. Enter your holiday home

When you get to your holiday home it will be sealed – break the seal and you will find your keys inside. Please don't enter your accommodation unless the seal has been placed on your accommodation. 

5. Make yourself at home

Get settled in, take a good look around and rate the cleanliness of your holiday home on the My Haven app or via haven.com/experience

Please note: Please do not arrive any earlier than two hours before your allocated arrival time (reminder: 12pm-1pm check-in can only arrive 1 hour before their arrival time), as you may be asked to leave the park and return during your allocated time slot in order to help keep other guests safe and secure.