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Pre-arrival information: self-catering holidays
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Pre-arrival information: touring
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Pre-arrival information: festive breaks
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Check-out process
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Fancy dress
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Can I have Oxygen delivered to park?
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Viewing your booking online
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Logging in to your My Haven account
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What is included in the price of my holiday?
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Where will my accommodation be?
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Booking a holiday whilst on our parks
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Acceptable forms of ID
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Extending your holiday
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Change your personal details
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Amending your booking: monthly payment plan
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Changing or adding more guests to your booking
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Changing the lead guest on a booking
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Festive breaks: Can I add or remove the Christmas Dinner on my booking
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Haven Flexi Plan - Standard
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Holiday Flexi Plan - Premium
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Why has the cancellation plan changed?
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If I've added the Haven Flexi Plan - Standard to my booking, can I cancel my holiday in the event of sickness, redundancy, jury service or bereavement?
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If I do not take out either of the Haven Flexi Plan options when booking, can I get a refund if I cancel my holiday?
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I have Haven Flexi Plan – Standard on my booking, can I upgrade to Premium at a later date?