How close to your holiday you will be able to change the park you are visiting will depend on if you selected the Haven Flexi Plan when you booked and the level of plan you selected.
You can confirm if you selected the Haven Flexi Plan by checking the original confirmation email sent when you booked or by logging into your account and viewing your booking. If you have selected either Haven Flexi Plan it will clearly show here. If no plan is showing then you elected to decline the plan when booking.
If you are able to, most guests can now change the park you are booked at on our website. Log into your account and on the holiday, select 'see full details.' Now select 'Manage Booking' in the top right of the screen and finally 'Customise your holiday.'
Haven Flexi Plan - Premium
- Change dates until the day before arrival
- Pay or refunded the difference in price
- Minimum £20 administration charge
Haven Flexi Plan - Standard
- Change dates until 29 days before arrival
- Pay or refunded the difference in price
- Minimum £20 administration charge
Declined Haven Flexi Plan
2026 bookings
- Change dates until 56 days before arrival
- Pay or refunded the difference in price
- Minimum £20 administration charge
2027 and beyond bookings
- Change dates until 70 days before arrival
- Pay or refunded the difference in price
- Minimum £20 administration charge
Please note that:
- Any activities already booked will be cancelled with an automatic refund, these will need to be booked again, subject to availability.
- Choose Your Holiday Home and Choose Your Check-in Time will be removed automatically. You will have to reselect these for your new park, subject to availability.
- All enhancements will be removed automatically and need to be added again, subject to availability.
- If your new park has sold out of a selected add-on (Iron, bed guard etc) for the period you've booked these will be removed automatically.
This service does currently have restrictions; you will be unable to change your date online if:
- You made your booking over the phone with our contact centre or booked with the park directly
- You have a touring booking
- You have upgraded your holiday with our Choose Your Holiday Home service
- You have an outstanding balance that is overdue
- You have booked an accessible accommodation
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