Whilst we always try to provide our guests with the best break possible, we understand that sometimes this doesn't always go according to plan.
Dedicated Haven teams are on hand to investigate feedback or issues before, during and after your stay with us.
If you have returned from your holiday and are unhappy about the experience at one of our parks, please complete this form to submit your complaint.
The Guest Relations team will investigate this and respond within 21 working days.
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