We know that there can be a lot to think of when getting ready for your festive holiday. Below we hope to answer any questions you may have ahead of your arrival and ensure you have a fab festive holiday with us!
- What happens on arrival?
- What shall I bring with me? (just a few suggestions)
- Can I park next to my accommodation?
- Car full? Hire holiday essentials from us
- Is all accommodation heated?
- Restaurants
- Can I add or remove Christmas Day dinner on my booking?
- Takeaways
- Activities over the festive period*
- What is Santa's Grotto and how can I book?*
- Swimming*
- Entertainment*
- Supermarkets
- Days out and about
- What if I have a special request?
- What time do I have to leave the park?
- Can I extend my holiday?
- Am I allowed to bring my dog on a festive break?
What happens on arrival?
When you arrive, a member of our team will be on hand to meet you at the park entrance where you will be initially checked in using your car registration.
You will find your keys in your accommodation on arrival. You can find all the information you need in the Haven app, please download it before arriving.
If you want to make the most of your holiday, you can arrive up to 2 hours before your designated arrival time, providing it's not earlier than 11am., and you'll be able to make use of the restaurants, arcades, shops and have free roam of outdoor spaces on the park.
If you have a 12pm-1pm designated check-in, you'll only be able to arrive 1 hour before your arrival time.
What shall I bring with me? (just a few suggestions)
The lead-up to your holiday is always exciting and we don’t want you to forget anything, so here’s a little checklist:
- Washing-up bits; including cloths and washing-up liquid.
- Swimming kits and sports gear so you can enjoy all the activities on your holiday
- Towels, tea towels and oven gloves (towels are included in Silver, Gold and Signature grades)
- Toilet rolls (1 provided) and toiletries
- Hairdryer (a hairdryer will be supplied in Silver, Gold and Signature grades)
- Your personal holiday belongings
- You may also want to bring an iron
You're welcome to bring some decorations with you to put in your caravan but they need to be free standing - please don't stick or pin anything on the walls of your accommodation and please make sure you remember to take everything home with you when it's time to check out.
If you forget something, don't worry as we have shops and services on park for all your needs.
Can I park next to my accommodation?
You will either have a space next to your accommodation or in a communal area a short distance away.
There is a 10mph speed limit across the park, allowing for a safe and relaxing environment.
Car full? Hire holiday essentials from us
We know it’s not always possible to squeeze everything you need into your car. That’s why we have a range of hire goods available. From cots to high chairs and even extra linen, give us a call to hear the full list.
Is all accommodation heated?
All of our accommodation has either a gas fire or electric heater in the lounge area. With it being December, it's likely to be chilly, so if you feel the cold or have young children, you may wish to bring an extra blanket or duvet. Bronze, Silver, Gold and Signature caravans guarantee heating in the bedrooms and the bathroom.
Restaurants
If you fancy treating yourself to a meal out whilst on holiday with us, here’s everything you need to know about how to book a table at one of our restaurants.
At Cala Gran, Kent Coast, Rockley Park and Seashore: the main restaurant will be open on Christmas Day for Christmas Day dinner only. You can book Christmas Day dinner through your online account up to 7 days before your break, subject to availability. Other food outlets may also be open, we'll confirm this as soon as we know.
At Primrose Valley: The Five Stones J D Wetherspoon pub will be open to walk-in diners with its regular menu in place on Christmas Day. The Lakehouse will not be open on 25-26 December.
Bookings will open 12 weeks from the start of your holiday and you’ll be able to book tables for the duration of your break (excluding The Five Stones) on the My Haven Experience app or via haven.com/experience.
Don’t worry if you don’t know in advance when you’d like to eat as we’ll also be able to take restaurant bookings on park.
Can I add or remove Christmas dinner to my booking?
Yes. Slots for Christmas Dinner will be available from 12 weeks before. Availability will be limited.
At Kent Coast, Rockley Park, Cala Gran and Seashore, you'll be able to reserve your table at Haven.com/experience and book and pay for Christmas dinner. Your booking is not confirmed until payment is made in full.
Menu choices need to be confirmed for all members of the party no later than 30 November 2024. We recommend you complete this step as soon after booking as possible. If menu choices haven't been completed by 30 November we can't guarantee your booking or your menu preferences.
Under-fives (at the time of dining) eat for free. Bookings are non-refundable once confirmed.
At Primrose Valley, you can book a table in The Five Stones, where a J D Wetherspoon festive menu will be available to you on the day. The Lakehouse will not be open on Christmas Day or Boxing Day.
The Food and Drink Card will not be valid to pay for Christmas Dinner bookings.
More details will be sent out to guests nearer the time.
Takeaways
From Papa John’s to Burger King, there’s plenty of takeaway options available across our parks if you don’t feel like cooking.
Whether you’re ordering for collection, delivery or to eat in, all takeaway orders can be made via My Haven Experience app or haven.com/experience.
Activities over the festive period
There will be a whole range of activities over the festive period, including some festive-themed ones! To make planning your holiday as easy as possible, activity bookings will open 12 weeks from the start of your holiday and be available for the entire duration of your break.
You’ll be able to make your bookings via the My Haven Experience app or at haven.com/experience and will be able to book both free and paid for activities. Activity bookings can also be made once you arrive on park, however due to limited capacity, we’d always recommend booking in advance to ensure you get everything you’re after!
If you want to book activities for your arrival day, please make sure bookings are made for after your arrival time or they may be cancelled. Please note, you’ll be able to book activities for your first day via the Activity Booking Point on park once you’ve checked in (subject to availability).
What is Santa's Grotto and how can I book?*
Santa's Grotto is an immersive experience for the whole family! Follow the elves and even meet Santa himself! You can book this once you arrive on park for your break. Click here for more details.
You can book your place on Santa's Grotto (fee applies) once you arrive on park for your break.
Swimming*
We know that swimming is one of our most popular activities, so we have done everything we can to ensure as many of our guests get a chance to swim as possible.
For indoor swimming, you can book slots before and during your stay. From 4 weeks before your break start date, you'll be able to pre-book up to 16 swim slots per holiday booking. You'll also be able to book more slots once you arrive on park, should capacity allow.
Each swim slot lasts for 60 minutes and can be booked on the My Haven Experience app or at haven.com/experience. We're able to hold swim slots for up to 15 minutes, however if you fail to show after this time, the swim slot will be cancelled and given to another guest.
And don’t forget anyone visiting our pools will need to bring their Play Passes with them!
Entertainment*
From amazing shows to interactive quizzes, there’s never a dull moment in our entertainment venues!
There is no booking required to enter our venues and you’re free to come and watch the shows as you please – but don’t forget to bring your Play Pass! We’ll have both table seating and standing at the bar available and will operate a first come first serve basis for the venues should we become a little busy.
If you want to find out what shows we’ve got running ahead of visiting our venues, you’ll be able to check out our entertainment guides on the My Haven Experience app or at haven.com/experience. Guides will be available for each park and you’ll be able to access them four weeks in advance of your break.
Supermarkets
Our Mini Market is open every day so you can pick up any essentials.
Days out and about
To help make the most of your stay, there are plenty of popular places and attractions to visit in the region. Why not call into reception for more information and to find out about discounted tickets?
What if I have a special request?
Give us a call and we’ll do our best to accommodate your request.
What time do I have to leave the park?
We kindly ask all guests to vacate their holiday homes by 10am on the day of departure. However, we want you to be able to make the most of your holiday with us and you'll be able to use the facilities on park on your final day.
Can I extend my holiday?
If we have availability we are more than happy for you to extend your holiday. If your extension is only for a day or two then please call the park within 7 days of your arrival. To extend for a longer period please log into your account on our website to check availability.
Can I bring my dog on a festive break?
Dogs will be welcome as normal in our dog friendly grades of accommodation. We have a designated area of the main restaurant where you can bring your dog.
On Christmas Day and New Year's Eve, dogs will not be permitted inside the main restaurant.
*Not available on Haven Hideaway breaks
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