Holiday customer support

Get instant answers 24/7

Haven's digital assistant is always online, to answer a question or transfer you to an advisor who can.

Opening hours

If our digital assistant can't help, you'll be transferred to our team of advisors who are on hand 7 days per week during the following hours:

Monday to Friday: 9am-7pm

Saturday & Sunday: 9am-6pm

Bank holidays: 9am-6pm

Chat closes 15 minutes before closing times.

Looking for something else?

If you need to send us documentation you can use this form.

If you need to book 5 or more holiday homes, contact the group bookings team.

If you need to call you can choose from the following options:

For holiday enquiries call 0333 202 5250
If you're calling from overseas call 00 44 1442 286 302
For mobility needs call 0333 202 5256

If you have feedback for us or would like to send us information about a holiday you have returned from, please contact our dedicated team.

To maintain our high standards of communication, selected calls are monitored and recorded as specified by Ofcom. Calls to 03 numbers are charged at standard UK rates and count towards any inclusive packages.

For guests who have speech and hearing impairments, we welcome calls through BT's Next Generation Text (NGT) service. To access this service, download the NGT Lite app and follow the instructions. For further information on this service, please visit the NGT website http://ngts.org.uk/.