Cancelling my booking Haven

Cancelling my booking

If you would like to cancel your holiday, please visit our chatbot and ask to cancel. We will calculate any refund amount due in line with part 5 of our terms and conditions.


If you elected not to purchase HHP when booking your break, we recommend speaking directly with your own holiday insurance provider and claiming through them, we can provide anything you need to do that.


If have HHP on your booking then you can find a summary of those terms below. Please remember to include a document confirming your reason for cancelling if doing so for sickness, redundancy, jury service or bereavement:


If you have Haven Holiday Protection and you are cancelling for sickness, redundancy, jury service or bereavement:

Number of days before the start of your holiday

What you'd get back

2 days (48 hours) or more

Full refund minus any amount paid for Haven Holiday Protection

2 days (47 hours, 59 minutes) or less

30% refund of your total holiday cost minus any amount paid for Haven Holiday Protection

If you have Haven Holiday Protection and you are cancelling for any other reason:

Number of days before the start of your holiday

What you'd get back

70 days or more

Full refund minus any deposit paid, and any amount paid for Haven Holiday Protection

69-43 days

70% refund, minus any deposit paid, and any amount paid for Haven Holiday Protection

42-29 days

50% refund, minus any deposit paid, and any amount paid for Haven Holiday Protection

28-8 days

10% refund, minus any deposit paid, and any amount paid for Haven Holiday Protection

7 days or less

No refund


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