Arrival
Please visit the My Haven Experience app or haven.com/experience 7 days before arrival for your allocated check-in time. Please do not arrive before your allocated check-in time. If you arrive outside of your designated time, we may kindly ask for you to wait until a member of team becomes available to assist.
Arriving late: please let us know on the My Haven Experience app or via haven.com/experience when you get your allocated arrival time. We will then know to expect you later.
Checking out
All good things come to an end – please check out by 10am. Please leave your key in the key box outside of the Reception main doors. If you are a Haven direct guest, please leave hire goods in the holiday home. Once our team have confirmed the collection and return of the hired goods, we will refund the deposit back onto the card that the payment was made from.
Extend your stay
If you’d like to stay a little longer, come and see us at Reception and we can check availability and prices for you.
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